MERCY DAY AT THE BALLPARK 2024 FAQ
1. Why is Mercy doing this? Mercy appreciates your hard work and dedication and wants to provide an opportunity for co-workers to share time with their family and friends.
2. Where and when is the game? Busch Stadium, St. Louis, Missouri Sunday, June 9, 2024; game time is 1:15 p.m. Gates open 2 hours before the first pitch.
3. Who are they playing & where do I park? • St. Louis Cardinals are playing the Colorado Rockies. • Parking is at your own expense and at any lot you choose.
4. Where do I purchase tickets? Tickets can be purchased on-line at your Mercy Co-worker Store: https://mercystore.mercy.net. You can even order from your smartphone! Log in with your Mercy Network ID and password. If you do not know your Network ID or password, you can contact the MTS Service Center at 314-364-3399 or 866-440-3399.
5. How many tickets are for sale? 7,500 tickets.
6. What is the cost of the tickets and where are the seats located? NOTE: Reselling tickets on StubHub or other sites is strictly prohibited • $29.00 – Section 100 and the Club Level (quantities limited!) • $19.00 – Section Sections 200, 300 and 400
7. Can I choose the location of my seats? We are unable to accommodate seat requests. Tickets will be distributed on a first-come, first-served basis.
8. Is there a limit to the number of tickets I can purchase? YES! • Due to limited quantities of Section 100 and Club Level tickets, you may only purchase 12 tickets. • Sections 200, 300 and 400 – no limit on quantity, however, large orders may be seated separately
9. What are the methods of payment? Tickets can be purchased with your debit or credit card. If you are a Mercy co-worker and currently enrolled in Mercy cashless, you may choose payroll deduct. However, there is a $400.00 limit for cashless purchases per pay period. The cost will be deducted from your paycheck on the next pay period after your order was placed. If the cost is $200.00 or more, the payment will be split in half and deducted from two (2) pay checks.
10. How do I enroll in Mercy cashless? Mercy co-workers can enroll in cashless through Workday and selecting Cashless Consent in their profile. If you need assistance, please contact Talent Relations Center at 888.599.3737.
11. Are tickets refundable? No. All sales are final.
12. Are handicap accessible seats available? There are limited quantities of handicap accessible seats. Tickets for handicap accessible seats will be sold on a first-come, first-served basis and limited to four (4) per order.
13. Do I have to purchase a ticket for my child/infant? Children 3 and under do not require a ticket. Children must sit on your lap for the duration of the game. NOTE: the free hot dog & soda offer are only available with purchased ticket.
14. Mailing Date of Tickets. • Orders placed 2-28-2024 thru 3-15-2024 will be mailed by 3-20-2024 • Orders placed 3-16-2024 thru 4-5-2024 will be mailed by 4-10-2024 • Orders placed 4-6-2024 thru 5-3-2024 will be mailed by 5-8-2024 Sorry, all orders and seating are final after purchase and subsequent changes can’t be made.
15. How will the tickets be sent? Although during the checkout process, you will be asked to provide a billing and shipping address, all ticket orders will be mailed to your HOME (billing address) via USPS. You can update your Billing Address on your Mercy Marketplace account by clicking on, My Account and then Address Book.
16. What happens if I do not receive or lose my tickets? Each paper ticket purchased is recorded by section, row and seat number. If you lose or do not receive your ticket(s), email MercyAtTheBallpark@Mercy.net prior to June 4, 2024; Re-issued paper tickets must be picked up at Stadium Will-Call and you will need to present your driver’s license to claim the tickets. We are unable to reprint tickets after June 4, 2024.
17. What do I get for the ticket price? Ticket price includes 1 reserved seat, a complimentary hot dog and soft drink.
18. How do I get the free hot dog and soda? Can I exchange it for something else? Present your baseball ticket at any food stand in the stadium for 1 free hotdog and 1 soda. NO substitutions for the hot dog or soda are allowed.
19. Contractors and Volunteers ONLY. Contractors and volunteers who do not have a Mercy Network ID and password can email Mercy Co-worker Store, Customer Service Mercy_Online_Store@mercy.net to purchase tickets.
20. Completing Orders: Please note that any tickets left in your cart will not be held for later purchase. All orders must be completed before logging out.
21. Order Status Confirmation- Before logging out please confirm that your Order Status is ‘Paid’ to assure your order will be processed. Any unfinished or queued orders will not be processed. You can check this by clicking on “Order History” at the top of your home screen. (Also confirm your home/billing address is correct)
22. Who do I contact for further questions? Contact MercyAtTheBallpark@Mercy.net.
