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FAQ

M-Wear
Mercy’s desire is that every patient who visits us will enjoy the Mercy Experience in our places, process and their interactions with co-workers. Our apparel program helps to create that experience. It also reflects our commitment to offer Mercy Signature Service both as individuals and as a care team. More information is available on Baggot Street, including what the program looks like, why it was designed the way it was, how to wear it and more.

M-Wear Return/Exchange Policy
If you have questions on how to return or exchange an M-Wear item, click here.

Order Questions:
For questions regarding a Coworker Store order please email here.

M-Wear order questions, please call (866) 795-5649 (Option 1) or email here.

 

Coworker Store Hours:
Customer Service Hours for the Online Coworker Store are Monday through Friday 8am to 3pm. You can reach us thru email via the Contact Us tab.

The Springfield Coworker Store is open Monday thru Friday from 7am to 4:00pm.
The St. Louis Hospital Coworker Store is open Monday thru Friday from 7am to 3:00pm

Order Processing:
We make every effort to process your order as quickly as possible. When you order from our Online Store, you can expect to receive your package within 5-7 business days.

Shipping:
By teaming up with the ROi Courier Service, the Mercy Coworker Store is able to offer free shipping on all online Coworker Store orders. Once your order leaves our Online Store Distribution Center it takes approximately 2-3 business days for your package to arrive. Please note this policy  does not apply to M-Wear orders as they are shipped from Scrubs and Beyond.

Coworker Store Return/Exchange Policy:
To view our full policy please click here. Click here to contact Co-worker Store customer service to receive a return tracking form, tracking number, and instructions. In this email, please include the order number, the item(s) you would like to return from this order, the reason you are requesting the return, and the return/exchange action that you desire.

Mercy Cashless Policy:
To view the Mercy Cashless System Payroll Deductions policy click here.