M-Wear
Mercy’s desire is that every patient who visits us will enjoy the Mercy Experience in our places, process and their interactions with caregivers. Our apparel program helps to create that experience. It also reflects our commitment to offer Mercy Signature Service both as individuals and as a care team. More information is available on Baggot Street, including what the program looks like, why it was designed the way it was, how to wear it and more.
Order Questions:
For questions regarding a Mercy Store order or return call 417-820-3608 or email here.Please include your Order Id number and the purpose for the return.
Mercy Store Hours:
Customer Service Hours for the Online Mercy Store are Monday through Friday 8am to 3pm. You can reach us through email mercy_online_store@mercy.net
The Springfield Mercy Store is open Monday through Friday from 7am to 3:00pm. Closed from 12:30 to 1:15 daily and closed from 12:30 to 2:00 on Thursdays.
The St. Louis Hospital Mercy Store is open Monday through Friday from 7am to 3:00pm. Closed from 12:30 to 1:15 daily and closed from 12:30 to 2:00 on Thursdays.
Order Processing:
We make every effort to process your order as quickly as possible. When you order from our Online Store, you can expect to receive your package within 5-7 business days.
Shipping:
Once your order leaves our Online Store Distribution Center it takes approximately 2-3 business days for your package to arrive.
Mercy Store Return/Exchange Policy:
To view our full policy please click here. Click here to contact
Mercy Store Order Pick Up Policy:
Orders shipped to Mercy Springfield Hospital and Mercy St. Louis Hospital will be held for 60 days in the Springfield and St. Louis Mercy Stores for pick up. If order is not picked up within 60 days the order will be cancelled and a 25% restocking fee will be applied.
Mercy Cashless Policy:
To view the Mercy Cashless System Payroll Deductions policy click here.
