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Silver Dollar City Event FAQ

CO-WORKER APPRECIATION AT SILVER DOLLAR CITY FREQUENTLY ASKED QUESTIONS WHO IS INVITED IF THERE ARE NEW CO-WORKERS OR A CO-WORKER IS NOT ON THE SIGN UP LIST SENT TO THE DEPARTMENT, WHAT DO I DO? Please add them to your list before returning to Human Resources.

ARE VOLUNTEERS AND RETIREES INVITED TO ATTEND CO-WORKER APPRECIATION AT SILVER DOLLAR CITY? Yes, volunteers and retirees are invited to attend with one guest. ARE PRN COWORKERS INVITED TO ATTEND? Yes, all coworkers working in Springfield Communities are invited to attend.

ARE MINISTRY AND ROI CO-WORKERS THAT WORK LOCALLY INVITED TO CO-WORKER APPRECIATION AT SILVER DOLLAR CITY? Yes, all co-workers working in Springfield Communities are invited to attend.

NUMBER OF TICKETS HOW MANY ADMISSION TICKETS CAN I GET? Admission is FREE and all Springfield Communities coworkers, along with a guest (2 tickets total). Additional admission tickets may be purchased through the Co-worker Store for $22. Keeping in mind the discounted cost of Silver Dollar City admission tickets may still be difficult for some, co-workers earning $12 or less per hour will have complimentary admission tickets provided at no cost for their dependents.

SPECIAL ALLOWANCE FOR CO-WORKERS MAKING $12 OR LESS PER HOUR: • Co-workers are eligible for one ticket & wristband for themselves, a guest and each dependent. WHO IS CONSIDERED MY DEPENDENT? Your unmarried children up to age 21 • Natural child | Legally adopted child | A child placed with you for adoption | Your step-child | A child who has been legally placed with you by an authorized placement agency or by judgment, decree or other order of any court of competent jurisdiction, including a foster child. • A child age 21 or older who is certified as permanently and totally disabled. DOES SHIFT DIF. COUNT TOWARD THE $12 PER HOUR PAY RATE WHEN DETERMINING IF A CO-WORKER QUALIFIES FOR COMPLIMENTARY ADMISSION TICKETS FOR THEIR DEPENDENTS? No shift dif. does not count when determining the rate of pay for additional tickets. DOES ADD ON PAY COUNT WHEN DETERMINING IF A CO-WORKER QUALIFIES FOR A COMPLIMENTARY ADMISSION TICKETS FOR THEIR DEPENDENTS? Yes, Add On Pay, does count when determining the rate of pay for additional tickets.

IF ANOTHER MEMBER OF MY IMMEDIATE FAMILY WORKS AT MERCY CAN WE BOTH REQUESTS TICKETS. Only one member of the family needs to request admission tickets. CAN I STILL GET 2 ADMISSION TICKETS IF I ALREADY HAVE A SEASON PASS? No, you will only need to request wristbands to use with your season pass.

CAN I GET ADDITIONAL WRISTBANDS FOR A GUEST THAT ALREADY HAS SEASON PASS? Yes, request this on the signup sheet in your department. HOW MANY WRISTBANDS CAN I GET IF MY FAMILY HAS A SEASON PASS? You can get wristbands for the entire family regardless of your rate of pay.

DOES MY 3 YEAR OLD NEED AN ADMISSION TICKET/WRISTBAND? No, children 3 and under are admitted free and don’t need a wristband

CAN I PURCHASE ADMISSION PASSES FOR ADDITIONAL GUESTS? Yes. Beginning in April they will be available through the Co-worker Store and at http://www.mercymarketplace.com/ for $22 each. A wristband is included. These tickets are valid for one use May 4-June 9. The ticket available for purchase is not considered the “alternate ticket” but can be used the same dates as the free alternate ticket issued to co-workers that are scheduled to work on May 4. Purchase online by April 24th to ensure delivery by May 4. Last date to purchase online is May 29th . This ticket can be upgraded to a season pass while at the park.

ALTERNATE DATE TICKETS WHAT IS AN ALTERNATE TICKET? An alternate date ticket is free for co-workers working on May 4th. They are valid 5/4-6/9

WILL CO-WORKERS SCHEDULED TO WORK ON May 4th BE ABLE TO HAVE TICKETS FOR ANOTHER TIME? Yes, these co-workers will receive “alternate admission ticket” (These tickets may be redeemed May 4th-June 9) for a guest or dependents based on the special allowance guidelines as listed above. • Working on the Co-worker Appreciation Day, May 4th. • On call for Mercy and unable to leave Springfield on May 4th. • Special Allowance ticket guidelines also apply. (see above)

DO I NEED A WRISTBAND IF I REQUEST ALTERNATE TICKETS? No, the wristband is not necessary if you are not attending on May 4th.

DO CO-WORKERS ON FMLA QUALIFY FOR THE ALTERNATE DATE TICKETS? No, they only qualify for the admission ticket valid on May 4th.

IF I HAVE SCHEDULED PTO ON OR AROUND THE CO-WORKER APPRECIATION DAY AT SDC CAN I GET ALTERNATE PASSES TO ATTEND A DIFFERENT DAY? No, you do not qualify for the alternate tickets unless you are actually working on May 4th. Many co-workers are unable to attend due to other plans and we are not able to make exceptions to this policy.

GENERAL QUESTIONS WHEN WILL I RECEIVE MY TICKETS? Tickets will be mailed to your department beginning April 20th.

WHY DO I NEED A WRISTBAND? Mercy co-workers and their guest must present their wristband for exclusive ride time and to receive discounts throughout the day.

CAN I UPGRADE TO A SILVER DOLLAR CITY SEASON PASS USING MY FREE ADMISSION TICKET WHILE I AM AT THE PARK ON MAY 4TH? Yes, you can upgrade to a 2019 season pass while at the park May 4th-June 9th. You will need to present your admission ticket. The cost to upgrade to a Silver Dollar City Season Pass is only $40 (plus tax) or you can purchase a two-park season pass for Silver Dollar City and White Water for only $65 (plus tax). Upgrade stations will be located at the Riverfront Playhouse (9:30am-8pm, 5/4). The stroller/rentals booth can also upgrade the event tickets.

CAN I UPGRADE TO A SEASON PASS ANYTIME OR JUST ON MAY 4TH? Your free ticket can only be upgraded on May 4th. If you are working on May 4th and receive the alternate day ticket or have purchased a ticket in the Co-worker Store they are programed to upgrade at the park until June 9th.

WILL I RECEIVE A VOUCHER FOR FOOD THIS YEAR? No, food vouchers are not available.

WILL I STILL GET DISCOUNTS ON FOOD AND MERCHANDISE IF I ATTEND ON A DAY OTHER THAN MAY 4? No, discounts are only valid on May 4th.

IS THERE A SHUTTLE AVAILABLE TO TRANSPORT CO-WORKERS AND THEIR FAMILIES TO SILVER DOLLAR CITY FROM SPRINGFIELD? No, there is not a shuttle available.